General Screensaver Questions
How to download?
http://www.asp-shareware.org/users/how-to-download.asp
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The fish are leaving a trail
This comes from an .ocx file that did
not registered on your machine. Follow the below instructions:
- Uninstall the
screensaver
- Download this file: (see below on where to download to)
http://www.nexusmedia.net/Files/xwebpic10.ocx
- Reinstall the screensaver
Download
xwebpic10.ocx to your system folder.
For Windows 95/98/Me this will be: C:\Windows\System
For Windows XP this will be C:\Windows\System32
* Gateway uses C:\WinNT\System32
DirectX
Link
Download DirectX
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I never received the screensaver(s)
I ordered.
Unless you ordered the SuperPack Option #2 then read below:
We sell all
of our 100+ screensavers as Try-Before-You-Buy
When you order we expect that you have already downloaded/installed it and given it a test
drive.
You can download the screensaver(s) you purchased as well as any other screensaver we
offer from our website at www.nexusmedia.net
Once you have
downloaded it it still needs to be installed.
Install it by double-clicking on the file you downloaded.
Once it has been installed it will show in your screensaver list
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How do I uninstall the screensaver?
1) Click START
2) Choose SETTINGS
3) Choose CONTROL PANEL
4) Double-click ADD/REMOVE PROGRAMS icon
5) Select the screensaver and click REMOVE
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I removed the
screensaver but it still prompts me about ordering?
The .scr file was not removed.
For Windows XP, Me and 2000 go to the C:\Windows\System32 folder and manaully delete the
.scr file
For Windows 95, 98 go to the C:\Windows\System folder and
manaully delete the .scr file
For example, if removing
AquaSupreme delete the file AquaSupreme.scr from the C:\Windows\System
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Power Management Compatibility
For Windows XP we are working on compatibility
for all screensavers. At this time some screensavers have been updated and we are
still working on getting them all complete Back
Did not receive serial number?
Our system automatically sends two
emails to the address you submitted. If you did not receive these emails then either
the address was mistyped or the email bounced. Email us to get the emails
resent. If you did receive these emails then please read them.
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Screensaver is not listed in
the screensaver list box?
You need to do installed the screensaver... just downloading
it will not be enough. Install the screensaver by double-clicking the file you
downloaded. You can download from our website
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Can't download from your listed links?
Possible problem: We
test these links daily so in 99% of the cases it has to do with your browser and Internet
connection. It can also be related to traffic or that you caught us updating.
Try again. Also, unless you wish to clear your History and Temp. Internet Files, you
may need to wait a day for the error message you are receiving to exit from your memory
(cache) .Please report these links. IF YOU HAVE REPEATED
FAILURES CONTACT US
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How do I make the password work?
Passwords work only for Win XP
operating system. Much like Micorsoft is doing, we as well have stopped developing
and supporting older operating systems. Back
Password
keeps prompting me
Possible problem: (For our
older versions) There are two areas where the password option is set. The first is
in Control Panel > Display > Screensavers tab and is
located directly beneath the screensaver list box. Make sure this box is
unchecked. The second place is in the same area except click the SETTINGS
button to the right of the screensaver listbox. Within the control box that opens
you will see the password option. If neither of these are checked try simply
reinstalling the screensaver. Back
Icons get shuffled
around after the screensaver runs
We have tested and retested to
duplicate this problem and we cannot. Try auto arranging the icons.
Right-click on the desktop and click Arrange Back
The screensaver stops after a
certain amount of time?
Most likley cause is you have the
energy saving feature enabled on your computer. This can be Hibernate, Shut Monitor
Off, Turn Off Hard Drive, ect. Our newer versions allow you to ignore or
accept this, but only for Win XP users.
We are working on updating ALL of our screensavers for this. Back
I am getting a blank (black) screen?
The only way we can replicate this problem
is by removing DirectX from our computer then running the screensaver: Most
likely you do not have DirectX installed or it is not installed properly. Check to
make sure you have DirectX or download it now. Download DirectX
Other Possibility: Machine not properly installing
the registry file for the screensaver. This happens with Non-Intel chips such as AMD
and Cyrix. Make sure you have the newest version of the screensaver. If this still
happens with the newest version then email us Back
FireGL
video card problem
In the past, it has been brought
to our attention that the FireGL video card is defective. The manufacturer
continually post updates in an attempt to fix it. If you have this card then more
than likely this is your problem. We have not had reports for some time now so they
may have fixed whatever was wrong.
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Screensaver
will not come on when it is supposed to or stays on when the Monitor goes to sleep.
Possible problem: Check
to make sure all energy saving devices such as suspend mode have been turned off.
Our newer versions are developed to accept Power Management to where you should not have
to do anything. The absence of a Power Manage tab will tell if the screensaver you have is
a newer version. Not all of been updated Back
Windows 9x, Me |
Windows XP |
1) Click START
2) Choose SETTINGS
3) Choose CONTROL PANEL
4) Choose DISPLAY icon
5) Choose Screensavers tab
6) Choose a screensaver
7) Click SETTINGS button
8) Click POWER MANAGE tab
9) Click the HELP button on this tab if you need further help |
1) Click START
2) Choose CONTROL PANEL
3) Choose - Appearance and Themes
4) Choose - Choose A Screensaver
5) Select a Screensaver
6) Click SETTINGS button
8) Click POWER MANAGE tab
9) Click the HELP button on this tab if you need further help |
Unable to register Tego[x].ocx
Possible problem: You do
not have DirectX installed. Go to Required Files and download and install
DirectX. You most likely will need to reinstall the screen saver AFTER you install
DirectX.
If you do have DirectX
try downloading these files and place then in the C:\Windows\System folder
If you do have DirectX
try downloading these files and place then in the C:\Windows\System
folder Back
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Error Messages
MSVBVM60.DLL File Missing
This file is needed to run anything created with Microsoft Visual
Basic. You can download the file here: Click
Here to Download
Runtime
Error 13
Our newest versions
should stop this error from happening. First step is to make sure you have newest
versions of the screensavers.
We still do not know why
this happens on certain computers. It could be logging on under different names.
Look in the screensavers folder which will be C:\NexusMedia\ScreenSaver_Name for the .reg
file and double-click it to record the registry then try running again. Back
Runtime
Error 339
Runtime Error 380
This error is related to a missing
or incorectly register file or the wrong version of a file. The error message should
name a file.
Follow these instructions: |
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|
Back
Error
1721: Windows Installer Error
We use the Micorsoft Windows Installer and
it is a far-from-perfect installer. With that said here is a link to the Microsoft
site and a list of error messages -- CLICK
HERE Back
Here is what we have been able to get
for Error 1721 Windows Installer
This error is related to the Microsoft Installer.
The reason Microsoft and InstallShield has given us as to why you would get this
error is that a file has been removed, the Feedback.exe file. This file needs to be
replaced. (This usually happens if you try to manaully delete the screensaver rather
than using the Add/Remove Programs feature)
Download the Feedback.exe file
here
This file needs to be in the screensavers folder, for example, if the error is
coming from Halloween Haunts then download to: C:\NexusMedia\HHaunt folder
If you no longer have this folder,
then you need to create it.
Once you have
downloaded the Feedback.exe file to the correct
folder then use the uninstall feature. Back
Windows Installer Cleanup Utility:
Click Here to go to that page
Back
I need to get the Windows Installer program.
Below are links to the Installer.
Choose your OS Back
Error Messages uninstalling or
re-installing
Microsoft has developed a utility app to go along with their Installer that
we use. This will edit registry settings and help clear up any problems you are
having. Download
Here Back
Error: Need monitor capable of
64 k colors
Possible problem: You have your
color setting set to 256 colors or below. These screensavers use higher color
quality than 256 so you will need to set your color setting to 16-Bit (High Color) or
Higher
(This may be a problem with an out of date video driver. Go to your computer
manufacturers website and download the latest video driver for your computer)
Back
Windows
9x, Me |
Windows
XP |
1)
Click START
2) Choose SETTINGS
3) Choose CONTROL PANEL
4) Choose DISPLAY icon
5) Choose SETTINGS tab
6) go to COLORS
7) Change to 16-Bit (High Color)
9) Click Apply |
1)
Click START
2) Choose CONTROL PANEL
3) Choose - Appearance and Themes
4) Choose - Choose A Screen Resolution
5) Go to Color Quality
6) Change to 16-Bit (High Color)
8) Click Apply |
WINDOWS
HELP
Restoring
your Computer
If you are trying to
uninstall a screensaver but the screensaver is not listed in the add/remove programs or it
is listed and it just will not let you uninstall it then use the RESTORE feature.
The file is located in the C:\Windows\System32\Restore folder for XP and C:\Windows\System\Restore for
Me.
Select the rstrui.exe file. Back
Replace System file .dll's
Complete instructions,
click here Back
Clean Up Your Windows System
If your computer is slow,
giving you errors, etc... Back
Backing Up System Files / Restoring Files
http://www.oucs.ox.ac.uk/viruses/avdocs/prevent/index.xml.ID=winbackup
Windows
XP: Windows
2000: Windows
NT: Windows
Me: Windows
98: Windows 95: Back
Errors with
web-browser after installing screensavers
Click Here Back
Fix
Corrupted System Files
1. Click the Start button and select
"Run..." from the menu that appears.
2. In the "Open:" text box, type "sfc.exe" (without the quotes).
3. Press the Enter key.
4. Select the "Scan for altered files" option. This will cause System File
Checker to scan your computer's Windows System files and replace (with your approval)
possibly corrupted files.
5. Click the "Start" button.
6. System File Checker will now scan your computer's Windows System files. If a possibly
corrupted system file is found, you will be prompted asking if you would like to fix it.
Select the correct options depending on your decision to fix it or not.
7. Once System File Checker is completed, a detail report will appear letting you know of
the changes that were made and any other useful information.
8. If there were corrupted files that were repaired, you must restart to complete the
process. A dialog box will prompt you to restart. Click "Yes" to restart.
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SOUND PROBLEMS
Sound will not stop
Make sure you have the sound option on. If so, then download
Tegosnd.ocx or TegoDS.ocx. Contact us for details.
Sound will not come on:
For Slideshow screensavers - Download the newest version of Media Player
Back |
Tech
Support